Support FAQs

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Although we hope all of your VirtueMart transactions stick and earn your company lots of money, from time to time, you may need to issue a refund. To do this:

• Log onto the administrator console for the site
• Select Components, VirtueMart
• Select Orders
• Find the order that requires a refund
• You have two options, depending upon the degree of notification to the customer you wish to use:
  • Select "Refunded" in the drop-down box in the "Status" column; click the "Notify Customer" box and click the "Update Status" box. This will send a refund statement to the customer via e-mail; OR
  • Click on the order number, which will display the details of the order. In the upper right-hand corner, set the status to "Refunded". You can type a message to the customer that will appear on the refund statement. Click both boxes: "Notify Customer", and "Include this Comment". Click the "Update Status" button.